Jenny Miles, Artistic Director at Scruffs Sensory Barbershop, highlights the growing need for sensory-friendly hairdressing. After 33 years in the industry, Miles focused on clients with additional needs a decade ago, leading to the opening of her salon last year. Her business caters to individuals with sensory challenges, creating a comfortable environment where clients, including children and adults, can feel understood and accepted without judgement, especially during potential sensory meltdowns.
Miles's experience revealed that traditional salons often struggle to accommodate clients with sensory sensitivities, leading to stress for both parties. Her salon prioritises individual needs, recognising that a haircut can be overwhelming due to new environments, unfamiliar people, smells, and sensations. Each appointment is customised, with stylists taking time to understand client preferences and communication styles. This approach includes allowing clients to handle tools like clippers and explaining procedures beforehand.
The business owner advocates for sensory awareness to be integrated into standard hairdressing training from the outset, suggesting even a short module would be beneficial. She also proposes regular team training days and extended appointment times to support staff in adapting to client needs, making the industry more inclusive. Miles notes that sensory barbering benefits anyone seeking a more personalised and thoughtful service, not solely those with autism.
While awareness of sensory-friendly hairdressing is increasing, Miles believes mainstream salons should offer quieter or extended appointment options as a standard. This evolution signifies a shift towards greater accessibility and emotional connection within the service industry.
