Wil Fleeson, Salon Director at Rainbow Room International's flagship Buchanan Street salon, has successfully integrated a trichology clinic, Root Cause, within the same premises. Founded in 1979, the salon now operates alongside Fleeson’s medical practice.
Fleeson describes the two businesses as demanding distinct energies. The city-centre salon thrives on high energy, creativity, and momentum. In contrast, his trichology clinic requires focused attention, meticulous handling of sensitive medical information, and a different client approach. This contrast, Fleeson explains, makes balancing the two ventures rewarding.
To manage this dual role, Fleeson dedicates specific days to either the salon or the clinic, avoiding daily transitions. He relies on a structured team, including his wife Shannon, who oversees accounts, stock, and education, and Operations Director Talia, a 15-year veteran. This delegation allows Fleeson to concentrate on his trichology work.
The article highlights how Fleeson’s experience running both businesses has honed his skills in focus, delegation, and planning. The success hinges on clear systems, a well-trained team, and knowing where to direct energy each day. This strategic approach enables the continued growth of both the salon and the clinic.
